Five vendors, one outage, and no one who owns it.
Every technology vendor has a support line. None of them will admit the fault is theirs. We become the single accountable partner across your entire supply chain — one call, one owner, every time.
- VENDORS · one accountable partner
- ESCALATIONS · we chase them, not you
- CONTRACTS · tracked centrally
- RENEWALS · never missed
Five vendors, one outage, and no one who owns it.
The more vendors a business accumulates, the easier it becomes for each one to point at another when something breaks — and for the business itself to end up doing the coordinating.
- An internet provider, a phone carrier, a software vendor and a print supplier, each blaming the others.
- Contract renewal dates tracked nowhere, until an auto-renewal surprises you.
- Hours spent every month by your own staff chasing vendor support tickets.
- No single person accountable when a vendor genuinely drops the ball.
One throat to choke. Ours.
Vendor management isn't a spreadsheet of phone numbers. It's an accountability structure — and we sit at the centre of it, not you.
- 01
We become the single point of contact
Every vendor call, ticket and escalation runs through us first — your staff make one call, not five.
- 02
We track every contract and renewal centrally
Terms, pricing and renewal dates are recorded in one place, so nothing auto-renews as a surprise.
- 03
We chase the escalations, not you
When a vendor drops the ball, it's our relationship to push, not an afternoon your team loses to hold music.
- 04
We hold vendors to the standard your business needs
Performance is tracked and reviewed — a vendor that consistently underperforms is a conversation we have, not one you have to start alone.
Every vendor, one point of contact.
This is what “one throat to choke” actually looks like. Select a vendor to see exactly what we own for that relationship.
We own it: Outage escalations and SLA enforcement handled directly with your carrier — you make one call, to us.
Every point on this board used to be a separate email chain, a separate excuse, and a separate invoice. Now it is one relationship, managed to one standard.
One relationship, not a rolodex.
Every line below moves vendor accountability off your desk and onto ours.
Vendor Management — Inclusions Ledger
- A single point of contact for every technology vendorYour staff raise one ticket with us — we manage the vendor relationship behind it.
- Centralised contract and renewal trackingTerms and renewal dates recorded in one place, reviewed ahead of every deadline.
- Vendor escalation management to resolutionWe stay on an issue until it's actually fixed, not just acknowledged.
- Consolidated vendor performance reportingYou see how every vendor is actually performing, in one report instead of none.
- Contract negotiation support at renewalWe review terms and pricing on your behalf before a renewal, not after it's locked in.
- One invoice relationship, where practicalFewer separate billing relationships to reconcile each month.
The work, on the record. Anonymised, never embellished.
Seven vendors. Zero accountability. One phone call fixed that.
- An outage took three days to resolve because two vendors each insisted it was the other's fault.
- A software licence had auto-renewed at a higher tier no one had approved.
- The office manager was spending several hours a week on vendor administration alone.
Every vendor relationship now runs through one accountable team, with renewals tracked centrally and escalations owned to resolution.
The questions every director asks first.
Not by default. We manage the relationships you already have — a vendor is only replaced where it consistently fails to meet the standard your business needs.
We hold a letter of authority for each vendor relationship we manage, which resolves this in almost every case — it's a standard part of onboarding.
It's included in your managed IT engagement. The real cost today is the hours your own staff already spend chasing vendors — this simply moves that cost to us.
Stop being the vendor coordinator.
See exactly how fragmented your current vendor accountability really is. The assessment fee is credited toward your first year of managed protection.