Terms of Service

These Terms of Service govern your use of the GMAN IT website and Client Portal and set the baseline terms for engaging GMAN IT Pty Ltd (ABN 54 682 331 059) (“GMAN IT”, “we”, “us”). By using this site or engaging our services you accept these terms.

Professional engagements — including GMAN Shield and GMAN Fortress — are governed by a separate Master Services Agreement (MSA) and accompanying statement of work. Where the MSA and these terms conflict for a given engagement, the MSA prevails.

We accept clients selectively. A booking, quote, or enquiry is an invitation to engage, not a binding contract. An engagement begins only when we both sign a statement of work or you complete a paid booking we confirm in writing.

You agree to provide accurate information and the access we reasonably need to perform the services. Some findings and recommendations depend on the accuracy and completeness of what you give us.

The Cyber Risk Assessment (CRA) is a fixed-fee engagement, quoted upon enquiry, plus GST. It includes a structured assessment, a written report delivered within ten business days, and a 90-minute review session.

• The CRA fee is credited in full toward the first year of a Shield or Fortress engagement entered within the validity period stated in your report.
• If the assessment surfaces no material vulnerabilities, the fee is refunded in full under our 100% refund guarantee.
• The report is prepared for your internal use; it is not a warranty that your systems are free of all risk.

Response targets, coverage windows, and escalation paths for ongoing services are defined in your MSA and statement of work. Published figures on this website describe our standard operating targets and are not, on their own, a contractual service-level commitment.

We will use due care and skill consistent with professional security practice. Security is a continuous discipline: no provider can guarantee that a determined attacker will never succeed, and we make no such guarantee.

Unless stated otherwise, prices are quoted in Australian dollars and exclusive of GST. GST is added at the prevailing rate, and a valid tax invoice quoting our ABN is issued for each charge.

• Invoices for professional services are payable within 14 days of the invoice date.
• Subscriptions — including managed protection plans and recurring add-ons — are billed in advance through our payment provider and continue until cancelled.
• We may charge interest on overdue amounts and suspend services while an account remains unpaid.

You may cancel or modify a subscription through the Client Portal at any time. Cancellation takes effect at the end of the current billing period; fees already paid for the current period are not refunded except where required by the Australian Consumer Law. One-off purchases are non-refundable once fulfilled, again subject to your consumer guarantees.

You agree not to:

• use the website or Portal to break the law or infringe another party’s rights;
• attempt to gain unauthorised access to, probe, or disrupt our systems or other clients’ data;
• copy, resell, or reverse-engineer our reports, tooling, or platform except as your engagement permits.

We may suspend access where we reasonably believe these terms have been breached.

We retain ownership of our methodologies, tooling, templates, and the structure of our reports. You receive a licence to use the deliverables we provide for your own internal business purposes. You retain ownership of your data.

Each party agrees to keep the other’s confidential information in confidence and to use it only for the engagement. This obligation survives the end of the engagement.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit liability, our liability for any claim arising from an engagement is limited, at our option, to re-supplying the relevant service or refunding the fees you paid for it.

To the extent the law allows, neither party is liable for indirect or consequential loss, including loss of profit, revenue, or data, arising from the use of this website or our services.

These terms are governed by the laws of the State of Victoria, Australia. You and GMAN IT submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

We may update these terms from time to time. The current version, with its effective date, is always published on this page; continued use of the site after a change means you accept the updated terms.